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As with any online program, there are situations that may occur that may be application related or user system related. In an effort to address the more common situations that can occur, we provide the following Frequently Asked Questions for your reference. If your technical questions have not been addressed with the FAQs, please contact Pete Prochilo (973) 251-5053 (Mon-Fri 9:00 am-5:00 pm EST), or email PeterP@Pennwell.com

FAQ’s
Question:  What if more than one person wants to take a course but we only have one course/answer sheet?
Answer:   You can submit your answers online, or you can make photocopies of the answer sheet and submit via fax or mail.

Question:  Do I have to mail in my answer sheet?
Answer:   No, if you are paying with a credit card, you can submit the answers online or you can fax the course to (918) 831-9804.

Question:  What is your mailing address?
Answer:   General inquiries: PennWell, 1421 S. Sheridan Rd., Tulsa, OK 74112. Fire Engineering University Attention Darlene Starks

Question:  How do I check the status of my traditionally completed course (Mailed In Answer Forms and Evaluations from printed booklets)?
Answer:   If it has been more than three to four weeks since you mailed your course, fax all inquiries to Fax: (918) 831-9804, or call the office directly at the following number between 8:00 am EST - 4:00 pm EST Monday through Friday: (800) 633-1681. Online exams are immediately graded.

Question:  How do I view online course materials?
Answer:   To view program materials online you may either select the “TEXT” format or the Adobe "PDF" format. The TEXT link will display the materials in standard HTML format. The HTML (TEXT) formatted programs require NO additional third party software to view. If you are viewing this page you will be able to view these materials. The PDF format requires that you have the Adobe Acrobat Reader plug-in software loaded in your system. Adobe Acrobat Reader is a FREE download from Adobe Software

Question:  How do I complete an online exam?
Answer:   You must first select the course(s) you wish to complete from the "Online Courses" listing. Upon selecting your course(s), they will be added to your "Selection Cart" you must then complete the selection routine. Once selection routine is completed, the courses will immediately be added to your "MyFEU History " page where a "Take Exam" link will be provided directly across from each course title selected. Courses may be completed immediately or you may return in the future and return to your "MyFEU History" page and select the "Take Exam" link.

Question:  If I competed an online program how do I view or print my "Certificate of Completion"?
Answer:   Online programs are graded immediately and upon receiving a passing grade (70% or higher) you are provided with an online "Certificate of Completion" which may be viewed and/or printed by selecting the "Certificate" link located across from the course title that has been successfully completed from within the MyFEU History page.

Question:  Can I view my online course results?
Answer:   Yes, each completed examination returns an immediate grade report detailing correct and incorrect answers. A "View Report" link is provided from within the "MyFEU History" section for each completed course.

Question:  What happens if I fail an online exam?
Answer:   The take examination link you selected to complete the initial exam will have changed to "Purchase Exam", Select the link and resubmit the course from the Selection Cart (you will not be charged). Return to the "MyFEU History" page, the program will be added again and a new exam link will be provided. Select the "Take Exam" link to complete the exam again.